Last Updated: 3rd September 2025

This Privacy Policy explains how Askme Ltd. (“Askme”, “we”, “us”) collects, uses, and protects your information when you use our AI video chatbot Service. We are committed to protecting your personal data.

1. Information We Collect

• Client Information: When you order our Service, we collect the necessary contact and payment details to create and manage your account and provide you with support.
• Chat Data: For our clients, we record and provide access to the customer chat logs. This data is used to ensure service quality and improve AI responses. As per our Fair Use Policy, we do not record or store any video or audio from website visitors.
• Usage Data: We may automatically collect non-personal technical information, such as browser type and usage patterns, to analyze trends and improve our website's functionality.

2. How We Use Your Information

Your information is used to deliver and manage our Service, respond to support requests, and enhance our product features. We may use your contact details to send important account notices and Service updates. All data processing is for specified, explicit, and legitimate purposes.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with trusted third-party service providers, such as payment processors, who are bound by strict data protection obligations. We may disclose personal data if required by law or to protect our rights and the safety of our users.

4. Data Security

We use advanced encryption and follow strict security measures to protect your personal information from unauthorized access, disclosure, or misuse.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Afterward, your data will be securely deleted.

6. Your Rights

In line with GDPR, you have rights regarding your personal data, including the right to access, correct, or request the deletion of your information. To exercise these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Askme Ltd., Parkmore Business Park, Galway, Ireland.